Frequently Asked Questions

Question 1

Do you supply only, or do you also install?

Accepted Answer

We offer both options. We can supply windows and doors for installation by your own contractor, or we can provide a full supply and installation service. Both options are available for all the products we supply.

Question 2

What materials do you work with?

Accepted Answer

We supply bespoke windows and doors in timber, aluminium and steel. Each material has different characteristics and is suited to different applications — we are happy to advise on the most appropriate choice for your project.

Question 3

Can you replace existing windows and doors?

Accepted Answer

Yes. Replacement of existing windows and doors is one of the most common types of project we undertake. We survey the existing openings, specify the new products to match or improve upon the originals, and install them with minimal disruption.

Question 4

Can you install windows and doors into new openings?

Accepted Answer

Yes, though any structural work required to create new openings — such as lintels and associated building work — is typically carried out by your builder before we arrive. We can advise on the required opening dimensions and structural requirements.

Question 5

Do you work on listed buildings or in conservation areas?

Accepted Answer

Yes. We have experience working on properties in conservation areas and can supply timber sash windows and other products that are appropriate for heritage settings. We recommend that you check with your local planning authority regarding any consent requirements before proceeding.

Question 6

Do you supply fire-rated windows and doors?

Accepted Answer

Yes. We supply aluminium fire-rated windows and doors for applications where fire compartmentation is required. Please contact us with your project details and we will advise on the appropriate products.

Question 7

What are rooflights and do you supply them?

Accepted Answer

Rooflights are glazed units set into a roof to admit natural light. We supply fixed and opening rooflights in a range of sizes and configurations. They are particularly useful for basement extensions, flat-roof extensions and loft conversions.

Question 8

How do I get a quotation?

Accepted Answer

The easiest way is to use our contact form or call us on +44 (0)20 8064 2325. Please tell us about your project — the type of product you need, the number of units, the property type and your location. We will arrange a survey and provide a written quotation.

Question 9

What areas do you cover?

Accepted Answer

We are based in London and primarily serve the London area. Please contact us to confirm whether we cover your specific location.

Question 10

How long does the process take?

Accepted Answer

Lead times vary depending on the product, the complexity of the specification and current manufacturing schedules. We will advise on expected lead times at the quotation stage.