Thames View Windows

Legal

Privacy Policy

Last updated: July 2026

Thames View Windows Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and store information you provide when you contact us or use our website.

1. Who We Are

Thames View Windows Ltd is the data controller for the personal data you provide to us. If you have any questions about this policy or how we handle your data, please contact us by telephone on +44 (0)20 8064 2325.

2. What Data We Collect

When you submit an enquiry through our website, we may collect:

  • Your name
  • Your telephone number
  • Your email address
  • Your postcode
  • Details of your project or enquiry
  • Any files or images you choose to attach

We may also collect standard technical data when you visit our website, such as your IP address, browser type and pages visited, through our hosting provider's server logs.

3. How We Use Your Data

We use the information you provide to:

  • Respond to your enquiry
  • Prepare and send a quotation
  • Communicate with you about your project

We do not use your data for marketing purposes without your explicit consent, and we do not sell or share your data with third parties for their own marketing purposes.

4. Legal Basis for Processing

We process your personal data on the basis of your consent (given when you submit our enquiry form) and, where applicable, our legitimate interest in responding to business enquiries.

5. How Long We Keep Your Data

We retain enquiry data for as long as is necessary to manage your enquiry and any resulting project. If no project proceeds, we will delete your data within a reasonable period after the enquiry is closed.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us by telephone on +44 (0)20 8064 2325.

7. Cookies

Our website may use essential cookies required for the site to function correctly. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and seek your consent where required.

8. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page. We recommend checking it periodically.